Joanna’s Bite: My Night with the Undead_(1)
It was just after 11 P.M. when I finally hung up the phone. The queue for Tier 1 had closed over an hour ago, and they had called clear at 10:15. I was stuck on a call, however. I do over-the-phone technical support. I used to do actual repairs on phones and tablets. Now I just work on the software. The customer I had just finished with, she had a particularly nasty bit of malware on her computer that would not go quietly into the night. I’m supposed to be off at 9:30, but in our line of work, calls will go over your work schedule. You can have up to twenty hours of overtime per week. It was my Friday. Technically, it was Wednesday, but my days off are Thursday and Friday. The plan …